Chat Support Coordinator (3)

At Ridgeline Online Services, we operate on a simple principle: every motivated American deserves access to a well-paying live chat support position without the burden of a daily commute. We partner exclusively with companies that have committed to fully remote work models, which means every role you find at Ridgeline Online Services is 100% work-from-home, no exceptions. Our team reviews and validates every listing before it goes live, stripping out scams, MLMs, and low-ball offers. The result is a curated job board filled with real opportunities at real rates. We are headquartered in the United States and deeply committed to growing domestic remote employment.

The Role: Chat Support Coordinator (3)

The Chat Support Coordinator (3) position is among the most requested openings at Ridgeline Online Services this season. As demand for skilled live chat support contractors continues to outpace supply, we are actively recruiting qualified candidates across all 50 US states. This is a recurring income opportunity, not a one-off project. Successful hires have the opportunity to increase their hours and earn performance incentives within the first 90 days. Our placement process is straightforward: pass a brief skills screen, complete a virtual onboarding session, and begin your first paid assignment. No prior experience in live chat support is required to qualify.

Day-to-Day Responsibilities

• Escalate unresolvable issues to the appropriate internal contact with a full context summary.
• Document every customer interaction in the client CRM with accurate, concise notes.
• Stay current on all client product updates and policy changes through the internal knowledge hub.
• Maintain a client satisfaction score consistent with or above the team benchmark.
• Participate in weekly async team stand-ups via company communication platform.
• Identify patterns in customer feedback and surface them to the team lead for product improvement.
• Manage multiple simultaneous inbound chat conversations across client platforms with professionalism.
• Complete assigned chat shift without exceeding response time SLAs on any open conversation.

Requirements

• Personal computer (PC or Mac) less than 5 years old and a wired/WiFi internet connection of 25+ Mbps.
• High self-discipline and output consistency without direct in-person supervision.
• Typing accuracy of at least 45 WPM with the ability to maintain speed across multi-hour shifts.
• No prior customer service experience required — structured paid training is part of onboarding.
• Ability to keep multiple browser tabs and chat windows open simultaneously without confusion.
• Minimum commitment of 15 hours per week during a consistent shift schedule.

What We Offer

• 100% remote position — work from anywhere in the continental United States.
• Supportive remote team with regular async check-ins and a dedicated Slack workspace.
• No degree required — we evaluate candidates strictly on work ethic and output quality.
• Performance bonuses available after the first 30-day review period.
• Opportunity to increase weekly hours as you establish a performance track record.
• Competitive hourly rate of $25.00–$35.00/hr, paid weekly via direct deposit or PayPal.

How to Apply

To apply for this Chat Support Coordinator (3) position, click the Apply Now button and complete the short qualification questionnaire. No resume required for the initial screening. Our team reviews applications on a rolling basis — early applicants are prioritized.